e-Learning Course Details

Customer Service

Total Cost: £35.00


Approved By: CPD


Intro:

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.


Video:


Description:

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.


Course Information PDF:

Course Specifics PDF


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